LabLynx Support: Help From People Who Know Labs
The support ecosystem behind your ELN Suite, built by a team with 25+ years of laboratory software experience.
What LabLynx Support Does
LabLynx Support is the complete support ecosystem that backs every ELN Suite subscription. It combines a dedicated help desk staffed by laboratory software specialists, a searchable knowledge base with hundreds of articles, a training platform for onboarding and ongoing education, and a professional services catalog for complex projects.
This is not a generic help desk. The people who answer your questions understand laboratory workflows, regulatory environments, and the specific challenges that lab teams face every day. LabLynx has been building laboratory software for more than 25 years, and that experience is reflected in every support interaction.
Ticketed Help Desk With Lab Software Specialists
Submit support requests and get responses from people who understand laboratory software, scientific workflows, and regulatory requirements. Your tickets are handled by specialists with domain expertise, not a generic IT support team reading from scripts.
Searchable Knowledge Base
Find answers to common questions, step-by-step guides, and configuration references in a continuously updated knowledge base. Content is written by the same team that builds the ELN Suite, so the information is accurate, current, and relevant to real lab scenarios.
Self-Paced and Instructor-Led Training
Onboard new team members with self-paced courses that cover every ELN Suite application, or schedule instructor-led sessions for hands-on guidance. Training is designed for lab professionals and focuses on practical workflows rather than abstract software concepts.
Professional Services Catalog
For complex needs that go beyond standard support, the LabLynx professional services team provides custom configuration, data migration, workflow design, integration development, and validation support. Every engagement is scoped and quoted before work begins.
How LabLynx Support Works
Support is woven into the ELN Suite experience. You access help desk tickets, knowledge articles, and training directly from your LabPortal dashboard. There is no separate vendor portal to manage or separate credentials to remember.
Requests Routed to Domain Specialists
Support tickets are categorized and routed to specialists with expertise in the relevant area. A question about instrument integration goes to someone who understands instrument protocols. A compliance question reaches someone with regulatory experience.
Continuously Updated Knowledge Base
As the ELN Suite evolves and new questions emerge, the knowledge base is updated in parallel. New articles are published alongside feature releases, and existing content is revised when workflows change. The knowledge base grows with the platform.
On-Demand and Scheduled Training
Access self-paced training courses at any time through your LabPortal dashboard. When your team needs structured guidance, schedule instructor-led sessions at a time that works for your lab. Both formats cover the same core material with different delivery styles.
Scoped Professional Services
Every professional services engagement begins with a clear scope of work. The LabLynx team defines deliverables, timelines, and costs upfront so there are no surprises. From data migration to custom integrations, the process is transparent from start to finish.
When You Need LabLynx Support
LabLynx Support is included with every ELN Suite subscription. Your team has access to the help desk and knowledge base from day one, with no additional fees or tiers to unlock. When something is not working as expected or you need guidance on how to accomplish a specific workflow, support is available immediately.
Training is available anytime your team needs it. Whether you are onboarding a new hire, rolling out a new module, or simply want a refresher on best practices, self-paced and instructor-led options are ready when your team is.
Professional services are available for complex needs that go beyond standard support. Data migrations from legacy systems, custom integration development, workflow optimization, and validation support are all handled by the LabLynx team with clearly defined scopes and timelines.
Help Desk From Day One
Training Anytime
25+ Years of Lab Expertise
Professional Services on Demand
Get the support your lab deserves
LabLynx Support brings 25+ years of lab software expertise to your help desk, training, and professional services.